While every effort is made to ensure that the content of this website is accurate, the website is provided "as is" and Light Brite Distributing makes no representations or warranties in relation to the accuracy or completeness of the information found on it.
In no event will Light Brite Distributing be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website.
Your privacy is important to Light Brite Distributing. This privacy statement provides information about the personal information that Light Brite Distributing’s online catalog and commerce system collects, and the ways in which Light Brite Distributing uses that personal information.
Light Brite Distributing may collect and use the following kinds of personal information:
Light Brite Distributing may use your personal information to:
Where Light Brite Distributing discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement. In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Light Brite Distributing may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.
Light Brite Distributing will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. Light Brite Distributing will store all the personal information you provide on its secure servers. Information relating to electronic transactions entered into via this website will be protected by encryption technology.
Light Brite Distributing may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.
This website contains links to other websites. Light Brite Distributing is not responsible for the privacy policies or practices of any third party.
By using our site, you consent to our privacy policy.
Your Satisfaction is our Number One Goal. At Light Brite Distributing we want you to be satisfied with your purchase. Our goal is to provide an enjoyable shopping experience that encourages you to shop with us for years to come. On the occasion that you receive a product that you are not happy with, call our experienced customer service staff and they will guide you through our return policy. Returns may be subject to up to a 50% restocking fee charge. Customers who place orders online are responsible for the accuracy of their product selection and information entered. Customers who place orders by phone or in-store must review their receipt for accuracy within 24 hours.
Note: If your product has arrived damaged or doesn't work properly, please refer to the Damaged & Defective Goods Policy below.
To begin the return process, please call online sales at (618) 224-7314. We will email you return shipping address and information.
Ship the item to the warehouse address given in the email correspondence. Below are the keys to a successful return:
Refunds: Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, the refund credit process will begin. Customers will be refunded, less the restocking and freight charges if applicable, via the same method in which the item was purchased
Items not eligible for returns/credit include:
We understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by our customer during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.
For smaller UPS or FedEx deliveries that are damaged in transit, instead of refusing the package, please contact our store immediately. If damages are reported within 7 days for UPS or FedEx deliveries, we can file a claim on behalf of the customer and work to quickly resolve it. Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify Light Brite Distributing of defective or damaged merchandise within two business days of receipt.
Immediate inspection is especially important when receiving large items (such as a chandelier, large pendant, or glass items) from common freight carriers. In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged. Customers who sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify our store of refusal so we can anticipate the return and send out a new item. If a return is desired instead of replacement, the Return Policy applies and there will be a restocking fee and our initial shipping and handling costs will be deducted from the credit. Failure to follow return procedure for the damaged item may result in a charge for the free replacement item. Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case Light Brite Distributing will email you for your decision on whether to ship the item back to you at your expense or be refunded with a 50% restocking fee and store credit.
If you would like to cancel an order that has not shipped from our store or the manufacturer, simply contact one of our sales associates at (618) 224-7314 Then, we will submit a request to the manufacturer for cancellation. Shortly after, you will receive an email acknowledging your cancellation request followed by another email either confirming the cancellation or stating that we were unable to cancel. Please allow up to 24 hours for confirmation of cancellation. Please be aware that some items may have already shipped from our store or the manufacturer and be in route for final delivery to you. In such a case, cancellation fees may apply. Once an order has already shipped, it cannot be cancelled, rerouted or redirected. If you would like to return the item, you will need to follow the Return Policy. Do not refuse the delivery of non-damaged goods as this will result in up to a 50% restocking fee. A delivery refusal may also result in the loss of your product and may void any possibility of a refund. You may also be charged for roundtrip shipping costs. Some items that are custom made or built-to-order cannot be cancelled.
If you are cancelling an order due to backorder, we recommend you first call our store to verify the accuracy of the date before making your final decision. There are times when manufacturers have stated items as backordered, only to find that they have already shipped or are going out the next day. On the other hand, if the item is truly unavailable for an extended period, we sincerely apologize for the delay. Please note that since a cancellation request is time sensitive, please do not email or leave voice messages regarding your intention as it may slow the process down. It is important that you get a hold of a store associate directly at (618) 224-7314.
Free Shipping is available on product able to ship via UPS or FedEx Ground service.
Oversized or large items may need to be shipped via truck freight, customer is responsible for shipping cost.
Please be advised that we cannot ship any merchandise to PO Box addresses.
Product shipped via truck freight are delivered to curbside or driveway only. Most carries will contact you to set up a delivery time, usually a 2-4-hour appointment window during business hours. As such, it is the customer's responsibility to provide an accurate contact phone number for the delivery address. At the time of delivery, the driver will require that you inspect the condition of the shipment and sign the delivery receipt. Be sure to note on the receipt ANY and ALL visible damage to the packaging of your item(s). Noting the condition of the delivery is the responsibility of the customer - not the driver. If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees or freight charges back to the shipper. See our Return Policy section for full details.
Light Brite Distributing strives to provide its customers with the most accurate information on product availability using the tools and resources made available by the manufacturers we represent. The lead times that are posted on the individual product pages are estimates only. These times are estimated based on the assumption that the item in question is currently in stock with the manufacturer and on the manufacturer's typical speed at which orders are processed and shipped. If your purchase or project is time sensitive, it is strongly suggested that you contact a store associate at (618) 224-7314 to inquire about expedited shipping services. Light Brite Distributing is not responsible for any costs associated with shipment delays. We strongly suggest that any professional services required to install your product(s) not be scheduled until your order has arrived and been inspected.
Regular Hours:
Mon - Fri: 7am to 5pm
Saturday: 8am to Noon
** Call for Holiday Hours **
Fireplace Sales Team
Nick, Ned, Paul, Dan, Jim, Jim, Todd
Lighting Sales Team
Kelly, Roben, Christa, June, Pam, Chris
Woodworking Team
Tom, Doug, Kevin, Jim, Kevin, Rich, Tyler, Lacy, Dave
Fireplace Service Team
Clarence, Jake, Pat, Gene
